Ten regional support centers strategically located around the globe, manned with highly trained service and technical professionals provide CapRock customers with service that is second to none. On-site support is available worldwide regardless of how remote or isolated operations may be.
Macaé, Brazil Teleport and Support CenterTurnkey Service and Response
As a provider of managed services, CapRock's certified field technicians and engineers take responsibility for all logistics from equipment delivery and installation to configuration and start up. Once service is initiated, customers benefit from on-site maintenance plans, both in scheduled and emergency situations. This frees customers from the burden of maintaining equipment and expertise in the rapidly changing field of networking and telecommunications.
Incident Management and Resolution
CapRock's Service Management Center, which includes dual 24/7 Network Operations Centers, provides three levels of technical support — Helpdesk, Commissioning, and Network Operations. This is in turn supported by CapRock's advanced Service Management Specialists and Technical Service Teams, allowing rapid and remote troubleshooting and diagnosis of incidents, frequently resulting in problem resolution without the need to dispatch field technicians. All incidents are tracked from reporting to resolution, allowing customers complete, up-to-date status information on trouble tickets.
